TERMS & CONDITIONS

The following are our Terms & Conditions.

🧾 Payment Terms

To confirm your reservation, we kindly request full payment at the time of booking.  This avoids forgotten balance payments and ensures a smooth, secure stay for all guests.

> You won’t need to log in later or worry about missed deadlines — it’s all set in one step.

💶 Currency Accepted

All prices are listed in euros (€), and we kindly ask that payments be made in euros.  You’re welcome to view approximate prices in US dollars or UK pounds using the currency selector at the top of the page.  Final charges may vary slightly based on your bank’s exchange rate and any associated fees.  The exact amount will be confirmed during checkout.

📅 Cancellation Policy

We understand that plans can change. To ensure fairness for all guests and allow us to manage our calendar effectively, we kindly ask you to review the following terms:

✅ Refunds
  • 100% refund for cancellations 60+ days before arrival
  • 50% refund for cancellations 30–59 days before arrival
  • No refund for cancellations made less than 30 days before arrival

Life happens — this policy helps us keep Chez Artagnan available for other guests if your plans change.

 

🔁 Date Changes

We’re happy to accommodate booking modifications when possible. Please contact us at least 7 days before your arrival to request a change.

 

❤️ Exceptional Circumstances

Emergencies can’t be planned. If illness, travel disruption, or other unforeseen events arise, please contact us directly — we’ll do our best to find a fair solution.

🕰️ Check-in / Check-out

Our standard check-in time is from 4:00 pm, and our check-out time is 10:00 am; but we totally understand practical travel plans!  If the gîte is clean and unoccupied the night before, we’ll do our best to welcome you earlier.

If you want an early start to your day or would prefer a lazy breakfast before you depart, then please give us a call in advance, and we’ll let you know what’s possible—we always try to be flexible where we can.

✍️ Security Deposit

A refundable security deposit of €250 is requested on arrival (cash, cheque, or bank transfer). It will be returned within 7 days of departure, after inspection.  Minor breakages are part of life — we only retain the deposit in case of significant damage or excessive cleaning.

🚭 No Smoking Policy

For the well-being and comfort of all our guests, smoking is not permitted indoors. This includes guest rooms and all shared indoor spaces.  A cleaning fee may apply if smoke is detected inside.  Thank you for helping us maintain a healthy and fresh environment.

🌿 Your Peace of Mind

Your safety is our priority.

A carbon monoxide sensor, smoke detector, fire blanket, and CO₂ fire extinguisher are provided for your safety.  Please familiarise yourself with their location and general fire precautions provided in the Guest Handbook upon arrival.  If you notice anything that seems unsafe, let us know right away — together we keep Chez Artagnan peaceful and secure for all.

Please use the BBQ responsibly and never leave it unattended.  Charcoal and Firelighters are provided.  Any other fire is not permitted.

🧼 Housekeeping & Linen

Bed linen and towels are provided for your comfort.

We kindly ask guests to leave the gîte in a tidy, respectful condition upon departure.  You can find the checkout details in the Guest Handbook situated in the gite.

🐾 Pets

As much as we adore animals, we’re unable to accommodate pets at Chez Artagnan.  Some of our guests have allergies, and we want everyone to breathe easy—humans and musketeers alike!

🔇 Quiet Hours

To ensure a peaceful stay for all, we kindly ask guests to observe quiet hours between 23:00 and 07:00.

🎉 Parties & Gatherings

Chez Artagnan is a peaceful, welcoming space designed for rest, reflection, and slow living.  To preserve this spirit for all guests and neighbours, we kindly ask that you:

  • Do not host parties, events, or large gatherings at the property
  • Keep music and noise to respectful levels, especially after 23:00 (11 PM)
  • Invite only registered guests to stay overnight

> We’re delighted to welcome pilgrims and travellers — but this is not a party venue.  Thank you for helping us keep things calm and joyful for everyone 🌿